Last Updated on 15th August 2025
Introduction and Acceptance
These Terms of Service ("Terms") govern your use of the GoFathom application ("App", "Platform", "Service") and all related services provided by GoFathom Ltd ("we", "us", "our", "Company"). The App includes mobile applications, website, and all related features and functionality.
By accessing or using the GoFathom App, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
FOR USERS UNDER 18: If you are under 18 years of age, you may only use this Service with the involvement and consent of a parent or guardian, and you confirm that you have such consent.
2. Description of Service
GoFathom is a specialized sports coaching platform that facilitates communication between coaches, parents, and young athletes. Our Service includes:
Feedback Management: Coaches can provide structured feedback to players and families
Training Session Tracking: Monitoring training loads, workloads, and rest requirements
Educational Resources: Access to training drills, courses, and development materials
AI-Powered Reports: Automated compilation of feedback into personalized reports
Family Dashboard: Centralized view of multiple children's athletic development
Multi-Group Management: Organization and club-level management tools
3. User Categories and Eligibility
3.1 User Types
The Platform serves three primary user categories:
Coaches: Verified sports coaches and instructors
Parents: Parents and guardians of young athletes
Players: Young athletes (primarily Under-19)
3.2 Registration Requirements
Institution-Driven Onboarding: Registration is managed by authorized sports organizations (clubs, schools, sports academies). Parents cannot self-register
Age Requirements: Players must be under 19 years of age at registration
Verification: All coaches must be verified by their respective organizations
Parental Consent: All player registrations require explicit parental consent
3.3 Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials
You must provide accurate and complete information during registration
You must notify us immediately of any unauthorized use of your account
4. User Conduct and Acceptable Use
4.1 General Conduct
You agree to use the Service only for its intended purpose of athletic development and coaching communication. You will not:
Use the Service for any unlawful purpose or in violation of any local, state, national, or international law
Harass, intimidate, threaten, or harm other users
Impersonate any person or entity or misrepresent your affiliation
Upload or share inappropriate, offensive, or harmful content
Attempt to gain unauthorized access to other users' accounts or data
4.2 Child Safety and Protection
Given our focus on youth sports, we maintain strict standards regarding child safety:
All interactions must be appropriate and professional
Private messaging between coaches and players is prohibited within the App as all feedback is visible to parents.
Any suspected inappropriate behavior must be reported immediately
Content shared must be suitable for all ages
Bullying, harassment, or inappropriate language will result in immediate account termination
4.3 Sports-Specific Guidelines
Feedback must be constructive and development-focused
Training session data must be accurate to ensure player safety
Coaches must follow sport-specific safety guidelines and protocols
Users must respect the private nature of feedback and not share without permission
5. Privacy and Data Protection
5.1 Privacy Policy
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
5.2 GDPR Compliance
We are fully GDPR compliant. Parents have control over:
Whether feedback can be shared across organizations
Data retention preferences
Access to all data collected about their children
Right to data portability and deletion
5.3 Child Data Protection
Special protections apply to data from users under 18:
Minimal data collection principle
Enhanced security measures
Regular data review and purging
Strict access controls
6. Content and Intellectual Property
6.1 User-Generated Content
You retain ownership of content you create, but you grant us a license to use, display, and distribute such content within the Platform for its intended purpose.
6.2 Platform Content
All Platform-provided content, including educational materials, courses, and AI-generated reports, remains our intellectual property. You may use this content solely within the Platform for its intended purpose.
6.3 Third-Party Content
We may include links to external resources (training videos, sports courses). We are not responsible for third-party content or services.
7. AI Features and Automated Processing
7.1 AI-Powered Reports
Our AI system compiles coaching feedback into personalized reports. By using this feature, you understand that:
Reports are generated using automated processing
AI analysis is based on coaching input and predefined criteria
Reports are tools to assist development and should not replace professional coaching judgment
7.2 Data Usage for AI
Aggregated, anonymized data may be used to improve our AI algorithms, subject to privacy requirements and user consent.
8. Payment Terms and Pricing
8.1 Payment Terms
If fees are charged they are billed annually in advance
All fees are non-refundable except as required by law
We reserve the right to modify pricing with 30 days' notice
9. Platform Availability and Modifications
9.1 Service Availability
We strive to maintain high availability but cannot guarantee uninterrupted service. We may temporarily suspend the Service for maintenance or updates.
9.2 Modifications
We reserve the right to modify, update, or discontinue features of the Service. We will provide reasonable notice of material changes.
10. Termination
10.1 Termination by Users
You may terminate your account at any time by contacting your organization administrator or our support team.
10.2 Termination by Us
We may terminate or suspend accounts for:
Violation of these Terms
Inappropriate behavior, especially regarding child safety
Non-payment of fees (for paid accounts)
Inactivity for extended periods
10.3 Effect of Termination
Upon termination:
Your access to the Service will cease
Your data will be handled according to our Privacy Policy
Certain provisions of these Terms will survive termination
11. Disclaimers and Limitations of Liability
11.1 Service Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
11.2 Sports and Athletic Disclaimer
The Platform is a communication tool and does not replace professional coaching or medical advice
Users participate in sports activities at their own risk
We are not responsible for injuries or incidents occurring during sports activities
Training workload tracking is a tool to assist coaches but does not guarantee injury prevention
11.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
12. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.
13. Governing Law and Dispute Resolution
13.1 Governing Law
These Terms are governed by the laws of England and Wales.
13.2 Dispute Resolution
Disputes will be resolved through:
Good faith negotiation
Mediation (if negotiation fails)
Courts of England and Wales (as a last resort)
14. Miscellaneous
14.1 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
14.2 Assignment
We may assign these Terms to any successor entity. You may not assign your rights without our written consent.
14.3 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between us.
14.4 Updates to Terms
We reserve the right to update these Terms. We will notify users of material changes through the Platform or email. Continued use after changes constitutes acceptance.
15. Contact Information
For questions about these Terms, please contact us at:
GoFathom Ltd
23 Chelwood Avenue, Worthing, United Kingdom, BN12 4QP
Email: legal@gofathom.app
For child safety concerns or to report inappropriate behavior:
Email: safety@gofathom.app
Important Notice: These Terms of Service are specifically designed for a platform serving minors. Please ensure you read and understand all provisions, particularly those relating to child safety and data protection. If you have any questions, please contact us before using the Service.